Cybersecurity Specialist

About the Role:

The Security Managed Services Engineer (L2) is a key member of our team, responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational.

As a Cybersecurity Specialist - Incident Response, you will be proactively monitoring the work queues, performing operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. You will also be identifying, investigating, analysing issues and errors prior to or when they occur, and logging all such incidents in a timely manner.

Key Responsibilities:

• Proactively monitors the work queues.
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
• Updates tickets with resolution tasks performed.
• Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.
• Captures all required and relevant information for immediate resolution.
• Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
• Communicates with other teams and clients for extending support.
• Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
• Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift.
• Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
• Works with automation teams for effort optimization and automating routine tasks.
• Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc.
• Identifies problems and errors before they impact a client's service.
• Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting.
• Leads and manages all initial client escalation for operational issues.
• Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
• Ensures all changes are carried out with proper change approvals.
• Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
• Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering Disaster Recovery functions and tests.
• Performs any other related task as required.

What We Offer:

• An estimated annual salary of $110,000 based on experience.
• Ongoing training and development opportunities to enhance your skills and knowledge.
• A dynamic and supportive work environment that encourages collaboration and innovation.
• A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
• The opportunity to work on diverse and challenging projects that make a real impact on our clients' businesses.
• A chance to collaborate with a global team of experts and contribute to the company's success.

About NTT DATA:

• We are a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100.
• We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.
• We have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.
• We are a Global Top Employer and committed to helping clients innovate, optimize and transform for long-term success.

Equal Opportunity Employer:

• We are proud to be an Equal Opportunity Employer with a global culture that embraces diversity.
• We are committed to providing an environment free of unfair discrimination and harassment.