ServiceNow Knowledge Manager

20 hours ago


Cape Town, Western Cape, South Africa DeARX Full time
Unlock the Power of Knowledge Management with DeARX

DeARX is seeking a highly skilled ServiceNow Knowledge Manager to join our team. As a key member of our IT department, you will be responsible for implementing and optimizing our ServiceNow knowledge base, ensuring efficient storage and retrieval of information.

Key Responsibilities:

  • Implement ServiceNow Knowledge Management to streamline information storage and retrieval.
  • Collaborate with teams to make information accessible and promote a culture of knowledge sharing.
  • Provide monthly statistics, manage SLAs, and monitor operational performance to drive improvements.
  • Oversee the ServiceNow Portal taxonomy and manage end-user portal banners and announcements.

Requirements:

  • Proven experience with ServiceNow Knowledge Management and a track record of optimizing knowledge bases.
  • SLA management and performance metrics expertise.
  • Knowledge management strategies and promoting knowledge sharing experience.
  • Agile methodologies and ITIL4 certification a plus.
  • Excellent verbal and written communication skills.

What We Offer:

  • A dynamic work environment where your contributions make a real impact.
  • Flexible work options, including remote work within RSA.
  • Professional growth opportunities, including up-skilling in the latest ServiceNow features.

Are you a proactive, detail-oriented, and tech-savvy individual with a passion for knowledge management? If so, we encourage you to apply for this exciting opportunity to join our team and transform the way we manage knowledge together.



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