ServiceNow Knowledge Manager
20 hours ago
DeARX is seeking a highly skilled ServiceNow Knowledge Manager to join our team. As a key member of our IT department, you will be responsible for implementing and optimizing our ServiceNow knowledge base, ensuring efficient storage and retrieval of information.
Key Responsibilities:
- Implement ServiceNow Knowledge Management to streamline information storage and retrieval.
- Collaborate with teams to make information accessible and promote a culture of knowledge sharing.
- Provide monthly statistics, manage SLAs, and monitor operational performance to drive improvements.
- Oversee the ServiceNow Portal taxonomy and manage end-user portal banners and announcements.
Requirements:
- Proven experience with ServiceNow Knowledge Management and a track record of optimizing knowledge bases.
- SLA management and performance metrics expertise.
- Knowledge management strategies and promoting knowledge sharing experience.
- Agile methodologies and ITIL4 certification a plus.
- Excellent verbal and written communication skills.
What We Offer:
- A dynamic work environment where your contributions make a real impact.
- Flexible work options, including remote work within RSA.
- Professional growth opportunities, including up-skilling in the latest ServiceNow features.
Are you a proactive, detail-oriented, and tech-savvy individual with a passion for knowledge management? If so, we encourage you to apply for this exciting opportunity to join our team and transform the way we manage knowledge together.
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