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Pest Management Team Lead

2 weeks ago

Johannesburg, Gauteng, South Africa Empact Group Full time

Job Description:

As a Pest Management Team Lead at Empact Group, you will be responsible for leading and coordinating a team of service professionals to deliver exceptional service to our customers.

  • This role requires a strong leader who can motivate and develop a high-performing team, ensuring they adhere to company policies and procedures.
  • The incumbent must have excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • You will participate in training programs for employees, as well as provide technical support and guidance to customers.

Key Responsibilities:

  • SUPERVISE A TEAM OF SERVICE COLLEAGUES TO ACHIEVE AGREED TARGETS AND ENSURE THEY ARE COMPETENT IN THEIR ROLES.
  • ENSURE ALL CUSTOMERS ARE SERVICED ON TIME BY MANAGING THE SERVICE TEAM TO MEET PRODUCTIVITY TARGETS.
  • RESPOND TO CUSTOMER COMPLAINTS PROFESSIONALLY AND FOLLOW UP TO ENSURE RESOLUTION.

Requirements:

  • Full National Certificate in Pest Control or equivalent.
  • Minimum 5-8 years' experience in pest control services.