Client Support Specialist

7 days ago


Pretoria, Gauteng, South Africa Sanlam Full time
About the Role:

The Client Support Specialist will play a vital part in delivering exceptional client service excellence, supporting the Client Relations Managers in their daily activities.

Key Responsibilities:
  • Prepare new business documents, agenda packs, and other relevant materials.
  • Distribute electronic benefit statements and update sharepoint accordingly.
  • Establish and maintain relationships with internal and external stakeholders to ensure client satisfaction.
  • Support clients in meeting their obligations in terms of Section 13A by working through monthly unconfirmed lists.
  • Provide support to clients on the Client portal for all transactions (contributions, claims, statements, and reporting).

Core Competencies:

This role requires a strong focus on customer-centric solutions, driving results, and collaborating with others to meet shared objectives.

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