Client Service Manager

3 days ago


Johannesburg, Gauteng, South Africa Reunert Limited Full time
About the Role

The Client Service Manager will be responsible for overseeing the service delivery to customers, ensuring that it meets and exceeds customer expectations. This role requires excellent customer-facing skills, as well as the ability to operate independently and manage multiple priorities.

Key Responsibilities
  • Develop and implement strategies to ensure high standards of customer relationships and end-to-end services.
  • Define operational processes to support positive customer experience outcomes.
  • Continuously review training requirements and facilitate further training for allocated staff.
Essential Skills and Qualifications
  • Self-motivator able to operate without supervision.
  • Exceptional customer-facing skills and ability to interact effectively.
  • In-depth service delivery knowledge, including escalation procedures and incident management.


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