Technical Helpdesk Expert

7 days ago


Cape Town, Western Cape, South Africa IIE Varsity College Full time

About the Role

We are seeking a Technical Helpdesk Expert to join our team at IIE Varsity College. As a Technical Helpdesk Expert, you will be responsible for providing technical support and assistance to staff, students, and lecturers.

The ideal candidate will have a strong background in computer hardware and software, as well as excellent problem-solving skills and the ability to work independently. You will be responsible for:

  • Providing technical support and assistance to staff, students, and lecturers
  • Maintaining and troubleshooting computer hardware and software
  • Installing and configuring computer systems and peripherals
  • Liaising with service providers to ensure efficient maintenance of IT equipment
  • Administering and maintaining the ICT asset register and equipment tracker
  • Providing training and orientation to staff on the use of hardware and software

Key Responsibilities

Your key responsibilities will include:

  • Assisting staff, students, and lecturers with technical issues related to computer hardware and software
  • Maintaining and troubleshooting computer systems and peripherals
  • Installing and configuring new computer systems and peripherals
  • Liaising with service providers to ensure efficient maintenance of IT equipment
  • Administering and maintaining the ICT asset register and equipment tracker
  • Providing training and orientation to staff on the use of hardware and software

Requirements

To be successful in this role, you will need:

  • A minimum of a Higher Certificate/ Occupational Certificate Level 5 (NQF Level 5) in A+/N+
  • Advanced Certificate/ Diploma/Occupational Certificate Level 6 (NQF Level 6) in CCNA1/MCSE/MCTIP advantageous
  • Minimum of 1 year experience in ICT

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development.



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