Project Director

2 weeks ago


Cape Town, Western Cape, South Africa Point Group Full time

At Point Group, we are seeking a skilled Project Director to lead our multi-disciplinary teams through project life cycles. As a Project Director, you will be responsible for consulting, planning, budgeting, and tracking fulfillment against an agreed schedule. Your goal will be to deliver projects on time, within budget, and at the right quality to ensure maximum customer satisfaction.

Reporting to a Customer Success Manager, you will form part of a frontline team responsible for delivering operational excellence, revenue growth, improving customer loyalty and satisfaction, enabling increased customer lifetime value, and achieving excellent net promoter scores.

Key Performance Indicators (KPIs) for this role include:

  • Customer Lifetime Value (CLV)
  • Net Promoter Score (NPS)
  • Customer Satisfaction Score (CSAT)
  • Delivery on-time & In Full (OTIF)
  • Organic Revenue Growth & Profitability
  • Efficiency & Effectiveness

Key Performance Areas (KPAs) for this role include:

  • Stakeholder engagement (Collaboration & Communication)
  • Fulfilment (Planning/Scheduling, Delivery)
  • Operational execution (Staff, Customer Service, Controls, Technology Interaction, Reporting)
  • Market Research (Innovation Initiatives)
  • Risk Management & Compliance (Awareness & Mitigation)
  • Client Retention (Relationships & Opportunity Generation)

Qualification requirements for this role include:

  • Grade 12
  • Diploma and/or certification in a related field

Work experience requirements for this role include:

  • 3+ years' experience in a similar role and/or industry
  • Customer service & people management experience advantageous

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