Retail Manager Lead

7 days ago


Polokwane, Limpopo, South Africa The Spitz Group Full time

We are looking for an experienced Retail Manager to lead our stores and drive sales growth. As a key member of our team, you will be responsible for creating a positive shopping experience for our customers and driving business results.

About The Role

In this role, you will have the opportunity to work with some of the top premium brands in South Africa and contribute to the success of our business. You will be responsible for managing a team of sales associates, providing coaching and training to ensure they meet their sales targets and delivering exceptional customer service.

Key Responsibilities
  1. Culture and Customer Experience
  • Develop a customer-centric culture within the store environment.
  • Implement a customer service improvement action plan based on mystery shopper feedback.
  • BUILD strong relationships with internal and external customers.
  • Provide coaching and training to staff to enhance their skills.
Leadership and Performance Management
  • Recruit and develop a team of customer-centric sales associates.
  • Manage employee performance through regular one-on-ones, meaningful IPA's, and completed performance reviews.
  • Hold staff accountable through recognition, reward, sanction, and discipline.
  • Develop staff through coaching and training sessions.
  • Communicate business objectives, policies, and procedures effectively.
Sales Growth and Profitability
  • Track daily sales performance of each employee.
  • Understand income statements and manage expenses effectively.
  • Ensure stock availability meets customer needs.
  • Understand and manage in-store controls.
  • Maintain housekeeping and visual merchandising standards.
Training and Development
  • Provide ongoing coaching and training to staff to enhance their skills.


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