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Customer Service Representative Expert

2 weeks ago

Randburg, Gauteng, South Africa Huzzle Full time
Job Overview

Huzzle's Talent Pool is seeking a highly skilled Cross-Functional Team Member to fill the role of Customer Service Representative. As a key member of our team, you will be responsible for providing top-notch support to clients through various communication channels.

Key Responsibilities
  • Engage with customers via phone, email, and chat platforms to ensure timely and professional responses.
  • Utilize CRM systems and other tools to maintain accurate records of customer interactions and resolve issues efficiently.
  • Collaborate with internal teams to provide consistent messaging and effective resolution of customer concerns.
  • Stay updated on company policies, industry best practices, and customer service trends to deliver exceptional support.
Requirements
  • A minimum of 1-4 years of experience in customer-facing roles, handling inquiries and resolving issues professionally.
  • Familiarity with sales and outreach tools, including CRMs and automation software.
  • Strong communication skills with the ability to handle customer complaints and requests empathetically.
  • Excellent time management and organizational skills to juggle multiple schedules and tasks effectively.
  • Proficiency in Google Docs, Google Sheets, CRM systems, and communication tools like Slack and Zoom.