Senior Complaints Handling Specialist

7 days ago


Pretoria, Gauteng, South Africa Nefcorp Full time
Job Overview

Nefcorp is seeking a highly skilled Senior Complaints Handling Specialist to join our team. As a key member of our organization, you will be responsible for developing and implementing effective complaints handling systems and procedures.

Your primary focus will be on ensuring that all complaints are handled efficiently and effectively, in line with established policies and procedures.

Key Responsibilities
  • Develop and implement fast track procedures and processes to attend and resolve clients' complaints.
  • Review the complaints handling systems and provide recommendations to improve efficiency of the sub division.
  • Evaluate the complaints handling system.

In addition to these responsibilities, you will also be required to maintain and update the complaints database and tracking system, as well as screen and analyse complaints to identify trends and areas for improvement.

If you have a strong background in public administration or business administration, and are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Requirements
  • National Diploma/Degree in Public Administration or Business Administration / Economic Science / Law.
  • 3-5 years' relevant experience in complaints handling and resolution.
  • Knowledge of the Constitution, PFMA, National Treasury Regulations, and B-BBEE Act.


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