Quality Assurance Specialist

5 days ago


Randburg, Gauteng, South Africa The HEINEKEN Company Full time

About the Role

We are seeking a highly skilled Quality Assurance Specialist to join our team in Johannesburg. As a key member of our commerce function, you will be responsible for ensuring the quality and consistency of draught beer served in designated geographic regions.

Main Responsibilities

  1. Conduct regular quality audits of outlets to monitor and maintain the quality of draught beer.
  2. Identify and troubleshoot issues related to draught beer quality, including problems with carbonation, aroma, or equipment malfunctions.
  3. Review and implement Draught Perfect Pour merchandise initiatives.
  4. Document findings and provide feedback to channel teams regarding quality trends, equipment performance, and customer satisfaction.
  5. Educate customers on the importance of receiving high-quality draught beer.
  6. Maintain and sanitize beer dispensing equipment, such as taps and kegs, to prevent contamination and ensure optimal performance.
  7. Complete Quality Check Surveys in every outlet measured.
  8. Participate in monthly 5-Star Quality training sessions with Trade Ambassadors.

Required Qualifications

  1. Beer sommelier/beer qualification or equivalent is desirable, as is a Marketing Qualification.
  2. A proven record of beer sales experience is essential.

Professional Experience and Personal Attributes

  1. 3+ years of experience in Sales/Sales Advisory Roles.
  2. On-Premise Sales Experience is required.
  3. Demonstrate good skills in applying Customer and Consumer Insights.
  4. Excellent verbal and written communication skills used to build strong relationships inside and out of the organization.


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