Quality Assurance Specialist
5 days ago
About the Role
We are seeking a highly skilled Quality Assurance Specialist to join our team in Johannesburg. As a key member of our commerce function, you will be responsible for ensuring the quality and consistency of draught beer served in designated geographic regions.
Main Responsibilities
- Conduct regular quality audits of outlets to monitor and maintain the quality of draught beer.
- Identify and troubleshoot issues related to draught beer quality, including problems with carbonation, aroma, or equipment malfunctions.
- Review and implement Draught Perfect Pour merchandise initiatives.
- Document findings and provide feedback to channel teams regarding quality trends, equipment performance, and customer satisfaction.
- Educate customers on the importance of receiving high-quality draught beer.
- Maintain and sanitize beer dispensing equipment, such as taps and kegs, to prevent contamination and ensure optimal performance.
- Complete Quality Check Surveys in every outlet measured.
- Participate in monthly 5-Star Quality training sessions with Trade Ambassadors.
Required Qualifications
- Beer sommelier/beer qualification or equivalent is desirable, as is a Marketing Qualification.
- A proven record of beer sales experience is essential.
Professional Experience and Personal Attributes
- 3+ years of experience in Sales/Sales Advisory Roles.
- On-Premise Sales Experience is required.
- Demonstrate good skills in applying Customer and Consumer Insights.
- Excellent verbal and written communication skills used to build strong relationships inside and out of the organization.
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