Group AfterSales Field Operations Manager

4 weeks ago


Johannesburg, Gauteng, South Africa Profile Personnel Full time
Job Title: Group AfterSales Field Operations Manager

As a Group AfterSales Field Operations Manager, you will be responsible for managing specialist field force teams for after-sales, primarily focused on achieving company and Group Parts turnover objectives. Your key responsibilities will include:

Main Responsibilities:
  • Determine and set achievable sales targets through external and internal research, as well as dealer consultation, to optimize genuine parts sales.
  • Manage Volkswagen Group Africa and the dealer organization to achieve sales results above budget.
  • Develop and coordinate annual incentives trips for both PARTS and SERVICE departments.
  • Manage field force and dealers to desired objectives.
  • Provide consultation and dealer interfacing through feedback from mystery shopping and franchise standards audits via Regional Parts Managers and Dealer Support Centre.
  • Coordinate and control all dealer meetings, including sub-committees, roadshows, launch events, and individual groups, offering accurate feedback and information on current and strategic issues.
  • Monitor and support all Service/Parts Dealer Training, including consultation and appointment of Service/Parts Managers, ensuring the right, qualified staff are always at the forefront of our business.
  • Conduct follow-up meetings with dealers not achieving agreed results to discuss reasons and actions to reverse current trends and monitor these actions to ensure new results are maintained.
  • Facilitate Customer (Dealer) Survey feedback and construct Action Plans to address gaps, communicating Strategy/Action Plan to the network.
  • Manage the operation of the department efficiently to ensure achievement of all objectives, adherence to overhead budget, staff training and development, set by the Division Head, including For Motion targets.
  • Develop strategies to improve Homogenous Part Groups sales performance and action plans to counter deteriorating performance.
  • Foster relationships with Senior Stakeholders in the Insurance industry to create leads and obtain market share for the Save a Car Program and increase sale potential for Group Parts.
Requirements:
  • Degree in Sales & Marketing Management.
  • 5-8 years post-graduate management experience/specialist position in Sales and Marketing area.
  • Good understanding of financial measures and principles/Dealer Network (all Brands preferable).
  • Experience/understanding of Aftersales environment will be an added advantage.
  • Experience/understanding of advertising business.
  • Group Parts Broad business exposure will be an added advantage.
  • Forecasting and Target setting experience.
  • Must be computer literate in QMF and MS Office.
  • Detailed knowledge of SAP is a mandatory requirement.
  • Must have excellent negotiation skills.

Please forward your CV and all supporting documentation to Caree-Lee@profilepersonnel.co.za. Should you not hear from Profile Personnel within 14 days, please consider your application unsuccessful for the vacancy. Please note that all applications will automatically be added to our database for future vacancies.



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