Administrative Support Specialist

2 days ago


Cape Town, Western Cape, South Africa Sanlam Limited Full time

We are committed to delivering focused investment services through specialist teams and partnering with acclaimed financial intermediaries to meet clients' investment needs. Our superior products and solutions, combined with high-quality service, set us apart in the industry.

The Business Support Coordinator plays a critical role in providing direction and support in the development and implementation of business enablement planning, service delivery, processes, methods, and techniques. This includes performing secretariat functions to the business leader and the management team.

Responsibilities and Expectations
  • Sales Process and Enablement Support:
    • Provide support to the business in managing and implementing change
    • Act as the primary point of contact for the business regarding projects impacting the frontline, people, customers, or systems
    • Effectively manage relationships with internal and external stakeholders
    • Take responsibility for BDT operations and adherence to GPA policies
    • Lead and drive a culture of progressive change by communicating and coordinating plans and activities with stakeholders
    • Assist the business in implementing business initiatives in line with the business strategy and ensure front-line staff have executed the strategy
    • Formulate and execute communication plans for all stakeholders relating to project sets
    • Facilitate and record the identification of key risks (financial and non-financial) within BDT
    • Manage and develop plans and actions to mitigate all risks
    • Interact with other business units to facilitate problem-solving and resolution
    • Develop strong working relationships with internal and external stakeholders
    • Manage and implement projects and initiatives assigned by the business leader
    • Facilitate the integration process for new employees
Requirements and Qualifications
  • Diploma in Administration - NQF level 5 or equivalent
  • Project management advantageous
  • 3-5 years' experience in Financial Services/LISP/Investment channel environment
  • Sales/Marketing experience advantageous
  • Experience in supporting senior business leaders/stakeholders advantageous
  • Client Focus
  • Drives Results
  • Adhering to Principles and Values
  • Planning and Organising
  • Following Instructions and Procedures
  • Report Writing
  • Microsoft Power Point and Excel


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