Senior Inbound Tour Coordinator
6 days ago
Job Description:
Company OverviewMeasured Ability is a leading tour operator that offers unparalleled travel experiences to clients around the world. We pride ourselves on our exceptional customer service and commitment to excellence.
Job SummaryWe are seeking an experienced and skilled Senior Inbound Tour Consultant to join our team. As a key member of our sales team, you will be responsible for developing and maintaining profitable sales relationships with clients, while also providing expert product knowledge and advice.
Key Responsibilities:- To understand client needs and requirements, and develop tailored solutions to meet their expectations
- Developing in-depth product knowledge to assist with achieving business objectives, including on-the-job training, attending roadshows, and conducting personal product research
- To ensure timely responses to clients, tasks are completed efficiently, and feedback is provided to relevant parties, including travellers, suppliers, agent partners, sales support team, line managers, and managing director
Key Performance Areas:
- To create and maintain profitable sales
- Communicate accurate product knowledge and information, including pricing and costs to clients
- Offer clients options and reasons behind your thinking, and apply effective selling and tracking techniques to close every potential sale or enquiry
- Ensure correctness of costs, margins, nett and gross selling by checking with suppliers first
- Reduce transaction turnaround times and ensure effective communication with suppliers and team
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