Senior Central Operations Coordinator

1 month ago

Cape Town, Western Cape, South Africa 2U Full time
Overview

At 2U, we strive to deliver world-class digital education at scale. As the parent company of edX, the leading online learning platform, we power over 4,000 online higher education offerings. Our team is dedicated to unlocking human potential through innovative educational solutions.

About the Role

The Senior Central Operations Support role plays a vital part in ensuring seamless administrative tasks for various needs and functional areas within our short course, boot camp, and graduate degree programs. This position is responsible for prospect/student-level CRM data accuracy, transferring it between systems, and resolving internal tickets according to individual and team-level KPIs.

This highly collaborative role reports to the Central Operations Manager and provides administrative support to domestic and international graduate programs and short courses. The ideal candidate will work closely with the Central Operations Manager to run daily standup meetings, utilizing data from JIRA ticketing systems to assign workload based on bandwidth and systems access.

Key Responsibilities
  1. Ticket Management: Manage the intake and assignment of all tickets submitted to the Enterprise Operations Service Desk, ensuring timely resolution and escalation when necessary.
  2. Reporting and Analysis: Assist with reporting on team performance via creation and management of JIRA dashboard tools and other feedback/assessment tools.
  3. JIRA Project Completion: Collaborate with the team to complete JIRA Project tickets, maintaining accurate records and metrics.
  4. Critical Ticket Situations: Assess and determine when escalation is required for critical ticket situations.
  5. Presentation and Training: Assist with occasional presentation team huddles across the division, providing training and guidance as needed.
Requirements and Qualifications

We are seeking an experienced professional with a proven track record of achieving measurable results. Minimum 1-2 years' experience working in an administrative support role, preferably in a service-oriented, customer support, or related field.

Benefits and Culture

Our diverse global employee base is committed to transforming lives through higher education. We believe every employee can advance our shared purpose and enjoy a fun and meaningful work environment. If you're passionate about delivering high-quality educational experiences, join us and contribute to making a difference.

We offer comprehensive benefits (unique per country) and excellent work/life balance. Benefits include:

  • Complimentary Getsmarter short courses per year
  • Subsidized medical aid with Discovery Health Medical Scheme
  • Contributions towards Discovery Life Pension Fund and Group Risk Benefit
  • Employee Assistance Program (EAP)
  • Generous leave policy including time off to volunteer for non-profit organizations, study leave, sports leave, and a company-wide festive season break
Why Choose 2U?

At 2U, we value diversity, respect, and inclusion. We're proud to foster a culture where every employee feels empowered by what makes us different and connected by our shared passion for education. Join our mission to unlock human potential and create a brighter future.

  • Central Sterilisation Operations Leader

    2 days ago

    Cape Town, Western Cape, South Africa HR Supreme Full time

    Job Overview: Central Sterilisation Operations LeaderHR Supreme is looking for a skilled and dedicated professional to lead our central sterilisation operations as a Central Sterilisation Operations Leader. In this role, you will be responsible for overseeing the preparation, sterilisation, and processing of medical instruments and equipment. Your expertise...

  • Central Operations Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa 2U Full time

    Job Title: Central Operations Support SpecialistWe are seeking a highly skilled Central Operations Support Specialist to join our team at 2U. In this role, you will be responsible for providing administrative support to our domestic and international graduate programs and short courses.About the Role:Assist in managing the intake and assignment of all...

  • Senior Operations Coordinator

    1 month ago

    Cape Town, Western Cape, South Africa SGS Full time

    Job OverviewThis position plays a critical role in supporting the day-to-day operations of SGS Natural Resources, Trade, Agri Commodities, Cape Town. As Senior Operations Coordinator, you will work closely with the branch supervisor/manager and operations supervisor to ensure quality service delivery according to customer requirements and business line...

  • Senior Travel Operations Coordinator

    1 month ago

    Cape Town, Western Cape, South Africa Wild Dreams Hospitality Full time

    About Us">At Wild Dreams Hospitality, we are dedicated to creating exceptional travel experiences for our clients. Our team is passionate about delivering personalized and unforgettable journeys that showcase the beauty and diversity of Africa.">Job Title: Senior Travel Operations Coordinator">We are seeking an experienced Senior Travel Operations...

  • Senior Operations Coordinator

    1 month ago

    Cape Town, Western Cape, South Africa Manpower Group SA (Pty) Ltd Full time

    About the RoleThe Manpower Group SA (Pty) Ltd is seeking a highly skilled and experienced Senior Operations Coordinator to join their team in Cape Town CBD. This role requires strong leadership and problem-solving abilities, excellent communication and interpersonal skills, as well as the ability to work well in a team environment.ResponsibilitiesThe ideal...

  • Senior Print Operations Coordinator

    2 days ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time

    Job Description: Senior Print Operations Coordinator: We are seeking an experienced Senior Print Operations Coordinator to oversee the daily operations of our flexographic printing department. This role involves planning, organizing, and overseeing the entire flexographic printing process, ensuring on-time completion of production runs. Main...

  • Senior Operations Coordinator

    2 months ago

    Cape Town, Western Cape, South Africa Career Custodians Full time

    At Career Custodians, we're seeking a highly skilled Senior Operations Coordinator to join our team.The ideal candidate will have experience in managing residential facilities, ensuring they remain in pristine condition while delivering exceptional service.Key Responsibilities:Design and implement plans aligned with management's vision.Source materials,...

  • Senior Financial Operations Coordinator

    4 weeks ago

    Cape Town, Western Cape, South Africa Conova Pty Ltd Full time

    Job SummaryWe are seeking a highly skilled Senior Financial Operations Coordinator to join our Financial Team at Conova Pty Ltd. The ideal candidate will have a strong background in accounting, excellent analytical skills, and the ability to thrive in a fast-paced environment.

  • Senior Operations Coordinator

    4 weeks ago

    Cape Town, Western Cape, South Africa RareCruit Full time

    About the RoleWe are seeking a highly skilled Senior Operations Coordinator to join our team at RareCruit. In this role, you will be responsible for planning, coordinating, and implementing projects within established timelines, budgets, and scopes.Key ResponsibilitiesProject Planning: Develop and implement comprehensive project plans, ensuring timely...

  • Senior Financial Analyst for Cashbook Operations

    1 month ago

    Cape Town, Western Cape, South Africa FROGG Recruitment Full time

    We are looking for a Senior Financial Analyst to join our team at FROGG Recruitment in Cape Town. As a Revenue Administrator / Cashbook Clerk, you will be responsible for monitoring revenue from the Central Electronic Monitoring System and ensuring compliance with internal and external policies.Key responsibilities include:Monitoring of Revenue from the...

  • Senior Insurance Operations Coordinator

    3 weeks ago

    Cape Town, Western Cape, South Africa Quest Staffing Solutions Full time

    Job Title: Senior Insurance Operations CoordinatorWe are seeking a highly skilled Senior Insurance Operations Coordinator to join our team at Quest Staffing Solutions.About the Role:This is an exciting opportunity for a motivated and results-driven professional to work in the field of short-term insurance operations.Key Responsibilities:Provide exceptional...

  • Senior Financial Operations Coordinator

    1 month ago

    Cape Town, Western Cape, South Africa MRI Software Full time

    Unlock Your Potential as a Senior Financial Operations Coordinator at MRI SoftwareWe are seeking an exceptional Senior Financial Operations Coordinator to join our dynamic team at MRI Software. As a key member of our core financial operations team, you will be responsible for coordinating the billing process, ensuring timely and accurate invoicing, and...

  • Service Operations Coordinator

    4 weeks ago

    Cape Town, Western Cape, South Africa Intercon Recruitment Full time

    Job SummaryWe are seeking an experienced Service Advisor to join our team at Intercon Recruitment in Cape Town, Central. As a key member of our dealership, you will play a vital role in ensuring exceptional customer service and experience.About the RoleThe successful candidate will be responsible for booking in clients, obtaining authorization, and...

  • Warehouse Operations Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Agrimark Operations Limited Full time

    Agrimark Operations Limited is a growth-focused business and subsidiary of KAL Group Ltd, listed on the Johannesburg Stock Exchange (JSE). Our company operates across 100 locations in South Africa and has a growing e-commerce presence. We offer high-quality farming supplies, solutions, and retail products to our diverse customer base.Job SummaryWe are...

  • Senior Administrative Officer: Strategic Operations Coordinator

    2 weeks ago

    Cape Town, Western Cape, South Africa Western Cape Department of Health and Wellness Full time

    Job Title:Senior Administrative Officer: Strategic Operations Coordinator

  • Parts / Service Operations Coordinator

    4 weeks ago

    Cape Town, Western Cape, South Africa Persona Staff Full time

    We are seeking a skilled Parts / Service Operations Coordinator to join our team at Persona Staff. As a key member of our operations team, you will be responsible for maintaining an accurate record of all parts in the inventory and performing monthly reconciliations.The successful candidate will have excellent organizational skills and be able to complete a...

  • Senior Brand Operations Coordinator

    1 month ago

    Cape Town, Western Cape, South Africa Absolute Pets Full time

    Job OverviewWe are seeking an experienced Senior Brand Operations Coordinator to join our team at Absolute Pets. As a key member of the marketing team, you will play a crucial role in managing and coordinating Private Label brands across our stores.About the RoleThe ideal candidate will have a strong background in marketing and sales, with excellent...

  • Retail Sales Associate

    3 weeks ago

    Cape Town, Western Cape, South Africa Dis-Chem Pharmacies Full time

    About Dis-Chem PharmaciesDis-Chem Pharmacies is a leading healthcare retailer in South Africa, committed to providing high-quality products and services to its customers.Job OverviewWe are currently seeking a highly skilled and motivated Retail Sales Associate to join our team at our Central Park store. The successful candidate will be responsible for...

  • Senior System Operations Specialist

    2 days ago

    Cape Town, Western Cape, South Africa Datonomy Solutions Full time

    At Datonomy Solutions, we are seeking a highly skilled Senior System Operations Specialist to join our team in Cape Town. This is an excellent opportunity for a talented individual with a strong background in system administration and engineering to take on a leadership role and drive the development of our IT infrastructure.We offer a competitive salary...

  • Business Operations Coordinator

    1 month ago

    Cape Town, Western Cape, South Africa West Coast Personnel Full time

    Job Title: Business Operations CoordinatorWest Coast Personnel is seeking a highly skilled Business Operations Coordinator to support the company's operations and ensure adherence to key regulations. This is an exciting opportunity for a motivated individual with a strong background in compliance and regulatory requirements.Key Responsibilities:Policy...