Recruitment Industry Account Professional
4 days ago
This dynamic, client-focused position drives operational excellence in our growing organization. Combining support and partnership development with opportunities for growth, the ideal candidate will thrive in a fast-paced environment.
Key Responsibilities:- Client Management & Communication
- Promptly handle inbound emails from leads professionally.
- Engage with potential clients to understand their needs and align them with our solutions.
- Effectively use CRM (HighLevel and ClickUp) to track and manage data.
- Operational Support
- Collaborate with the operations team for seamless workflow.
- Assist in process improvement initiatives to enhance efficiency.
- Customer Success Monitoring
- Track and analyze customer success metrics.
- Assess customer satisfaction and gather feedback to identify areas for improvement.
- Work closely with the recruitment team to implement strategies enhancing client experience.
- Provide regular reports on customer success metrics to management.
- Sales Process Analysis
- Review sales call recordings and videos to evaluate performance.
- Provide constructive feedback to the sales team and management to optimize sales techniques.
- Assist in training sessions to improve team effectiveness.
- Partnership Development
- Identify and establish partnerships with other recruitment companies, primarily in the European market.
- Collaborate with partners to expand our reach and enhance service offerings.
- Coordinate cross-border collaboration initiatives.
- Maintain ongoing relationships to ensure mutual success and growth.
- Strategic Support
- Collaborate with leadership on sales strategy development.
- Contribute to process improvement initiatives.
- Support training and development programs for sales team members.
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