Account Manager

4 days ago


Pietermaritzburg, KwaZulu-Natal, South Africa Keller Executive Search Full time
Account Manager - Recruitment Industry (Remote) #522

This role is a dynamic, client-focused, and analytically-minded position that drives operational excellence in our growing organization. The position combines support and partnership development with significant opportunities for growth. The ideal candidate will thrive in a fast-paced environment and excel in relationship building.

Key Responsibilities:

  1. Lead Management & Communication:
    • Handle inbound emails from leads promptly and professionally.
    • Engage with potential clients to understand their needs and align them with our solutions.
    • Use CRM (HighLevel and ClickUp) to track and manage data effectively.
  2. Operational Support:
    • Collaborate with the operations team to ensure seamless workflow.
    • Assist in process improvement initiatives to enhance efficiency.
  3. Customer Success Monitoring (Training provided, no experience necessary):
    • Track and analyze customer success metrics.
    • Assess customer satisfaction and gather feedback to identify areas for improvement.
    • Work closely with the recruitment team to implement strategies that enhance client experience.
    • Provide regular reports on customer success metrics to management.
  4. Sales Process Analysis (Training provided, no experience necessary):
    • Review sales call recordings and videos to evaluate performance.
    • Provide constructive feedback to the sales team and management to optimize sales techniques.
    • Assist in training sessions to improve team effectiveness.
  5. Partnership Development (Training Provided, No Experience Necessary):
    • Identify and establish partnerships with other recruitment companies, primarily in the European market.
    • Collaborate with partners to expand our reach and enhance service offerings.
    • Coordinate cross-border collaboration initiatives.
    • Maintain ongoing relationships to ensure mutual success and growth.
  6. Strategic Support:
    • Collaborate with leadership on sales strategy development.
    • Contribute to process improvement initiatives.
    • Support training and development programs for sales team members.

Requirements:

  • Outgoing Personality: An extroverted individual who excels in building relationships.
  • Highly Intelligent: Quick learner with the ability to understand complex concepts.
  • Tech-Savvy: Proficient with modern software tools and quick to adapt to new technologies.
  • Excellent Communicator: Strong verbal and written communication skills.
  • Proactive & Solution-Oriented: Ability to identify issues independently and implement effective solutions.
  • Flexible Schedule: Willingness to work some evenings when necessary to engage with international partners.

Benefits:

  • Medical Aid.
  • This position is not commission only.
  • All South African Public Holidays Observed.
  • Paid Annual Leave.
  • Paid Sick Leave.
  • Significant opportunities for personal growth, skill development, and career advancement.
  • Supportive, inclusive, and diverse work environment that values collaboration and innovation.
  • The chance to make a meaningful impact by connecting top talent with life-changing opportunities.
Seniority Level

Associate

Employment Type

Full-time

Job Function

Administrative

Industries

IT Services and IT Consulting

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