Power Generation Systems Expert

3 weeks ago

Durban, KwaZulu-Natal, South Africa Cummins Inc. Full time

Job Summary

We are seeking a skilled Power Generation Systems Expert to join our team at Cummins Inc. specializing in service for our Distribution Business Segment in South Africa.

Main Responsibilities:

  • Power Generation Systems Knowledge - Demonstrates thorough knowledge of Cummins and industry standards by complying with all safe work procedures, including Personal Protective Equipment, to create a safe work environment; interprets and analyzes Power Generation system operation and integration by applying tools, service publications, and taking measurements to efficiently and correctly diagnose and repair.
  • Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customer cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
  • Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
  • Technical Escalation - Obtains product technical issue information and utilizes available resources, including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
  • Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
  • Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems by applying tools, service publications, and taking measurements to efficiently and correctly diagnose and repair.

Qualifications

To be successful in this role, the candidate will need the following:

  • Apprentice Certified Power Generation/Electrical Technician and a vocational diploma from a relevant technical institution.
  • Current relevant electrical certification with High Voltage/Low Voltage experience. Must be able to troubleshoot complex electrical issues.
  • Deep understanding of Diesel Engines and Generators in general and be familiar with Cummins' Service Tools - InPower & InSite.
  • Familiarity with different types of Generator Controllers in the market.

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