Financial Recovery Consultant
4 days ago
We are seeking an experienced Financial Recovery Consultant to join our team at the University of Fort Hare.
About the Role:
- You will be responsible for identifying and engaging potential clients who require debt review assistance.
- You will educate clients on debt review solutions, assess their financial situation, and guide them through the application process to ensure compliance with the National Credit Act (NCA).
Your key responsibilities will include:
- Contacting potential clients via outbound and inbound calls to introduce and explain debt review services.
- Assessing clients' financial situations to determine their eligibility for debt review.
- Providing expert advice on debt review solutions, ensuring compliance with the NCA and company policies.
- Accurately completing and processing client applications, ensuring all required documentation (Idocs) is collected and verified.
- Maintaining in-depth knowledge of Idocs and its role in processing debt review applications.
- Meeting and exceeding sales targets while maintaining a high level of customer satisfaction.
- Handling objections professionally and effectively converting leads into successful clients.
- Working collaboratively with internal departments, including legal and after-sales support, to ensure seamless client onboarding.
- Maintaining detailed and accurate records of client interactions and sales activities on the CRM system.
- Staying updated on industry regulations, debt review processes, and best practices.
To be considered for this position, you should have:
- A minimum of 1 year in a debt review sales or advisory role or at least 1 year in a high-volume sales.
- A strong understanding of Idocs, its functionalities, and its role in processing debt review applications.
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