Recovery Operations Coordinator

3 days ago


Cape Town, Western Cape, South Africa Moove Full time
About the Team
We're a collaborative, positive, curious, and engaged team who think fast, work smart, and laugh often. We're looking for like-minded individuals to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.

The Job
As a Recovery Executive at Moove, you'll be responsible for proactively contacting customers with overdue accounts and maintaining accurate records of all communication and transactions. You'll collaborate closely with cross-functional teams to ensure the resolution of outstanding issues while upholding Moove's commitment to exceptional customer service and ethical debt recovery practices.

Your Key Responsibilities
  1. Proactively contact drivers with overdue accounts to recover outstanding debts.
  2. Work closely with our Operations Team to resolve outstanding issues and maintain accurate records.
  3. Collaborate with cross-functional teams to ensure efficient recovery operations.
  4. Source relationships with recovery partners and conduct inspections to record all recoveries in Bynx.
  5. Adhere to road safety regulations and maintain a high level of professionalism at all times.
  6. Respond to emergency situations to provide necessary assistance to driver partners, riders, and employees.

Key Metrics
  1. 100% of recovery allocated and completed.
  2. TAT for recovery by monitoring recovery agents.
  3. Road safety and regulation compliance during recovery.
  4. Minimising recovery by resolving DP returns through voluntary returns or having the DP continue driving with Moove.


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