Team Leadership Role

2 weeks ago


Cape Town, Western Cape, South Africa Lulalend Full time
About the Team

We are a dynamic team looking for a highly motivated and experienced professional to join us as a Team Leadership Role. As a leader, you will be responsible for guiding and supporting your team members to achieve high performance and customer satisfaction.

You will be accountable for leading by example, providing coaching and mentoring, and empowering team members to take ownership of their work. Your leadership style will be characterized by empathy, open communication, and a collaborative approach.

  • Key Responsibilities:
  • Lead and motivate the Operations Support Team to achieve high performance and customer satisfaction
  • Set clear goals and expectations for team members and monitor progress
  • Provide coaching, mentoring, and guidance to team members to support their growth and development
  • Empower team members to take ownership of their work and make informed decisions
  • Facilitate open communication and collaboration among team members
  • Celebrate team successes and provide constructive feedback
  • Maintain a positive team culture and promote a sense of belonging
  • Develop and implement strategies to improve team performance and customer satisfaction
  • Collaborate with cross-functional teams to drive business strategy and operational improvements
  • Support the rollout of standard operating procedures and contribute to a positive team culture
  • Effectively communicate with stakeholders at all levels
  • Continuously develop your skills and knowledge as a leader


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