Artisan Support Specialist

3 weeks ago


Johannesburg, Gauteng, South Africa FirstRand Bank Limited Full time

Position Overview

The Artisan Support Specialist plays a crucial role in assisting skilled craftsmen with repairs and both planned and preventative maintenance tasks. This position ensures that all necessary tools and materials are readily available on-site to facilitate smooth operations.

Key Responsibilities

  • Exhibit cost awareness and understand the impact of personal contributions on overall productivity.
  • Recognize and report potential risks that could lead to increased expenses.
  • Minimize waste and propose process enhancements to control and lower costs.
  • Foster relationships with relevant stakeholders and departments to meet work expectations.
  • Comply with service level agreements to build trust and reliability.
  • Deliver high-quality work by following established standards and procedures, ensuring compliance with governance requirements.
  • Implement improved processes to maintain operational efficiency.
  • Execute tasks accurately to achieve consistent outcomes.
  • Utilize knowledge and experience to develop solutions that enhance service delivery and quality.
  • Adhere to quality benchmarks, turnaround times, and company policies.
  • Complete necessary administrative tasks, reporting, and information updates promptly and accurately.
  • Conduct work in alignment with organizational values and ethical standards.
  • Follow governance and compliance standards, escalating issues for resolution as needed.
  • Regularly identify and report risks as part of routine operations.
  • Seek constructive feedback on performance and implement improvement strategies.
  • Identify personal development needs and create a personal development plan, reviewing it with a supervisor.
  • Take advantage of opportunities to assess and enhance personal performance.
  • Stay informed about learning opportunities, evolving products, and industry trends.
  • Contribute to a collaborative team environment by working together to achieve common goals.
  • Appreciate individual contributions and respect diversity within the team.
  • Share valuable information and insights that benefit the team.

Additional Information

All appointments will be made in accordance with FirstRand Group's Employment Equity plan, supporting the recruitment and advancement of individuals with disabilities. Candidates may voluntarily disclose disability information, which will be kept confidential unless legally required to share.



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