IT Support Specialist

2 weeks ago


Cape Town, Western Cape, South Africa Dimension Data Full time

Job Description: As a skilled IT Support Specialist at Dimension Data, you will be the first point of contact for clients and vendors, handling incoming calls, chat requests, or tickets with professionalism and precision.

Main Responsibilities:
  1. Respond to client requests, logging, validating, and diagnosing issues in a timely manner, ensuring seamless service delivery.
  2. Utilize your technical expertise and discretion to address tickets effectively.
  3. Provide exceptional customer service, striving for first-call resolution where possible.
  4. Collaborate with resolver groups and other functions to ensure timely updates are communicated to clients.
  5. Produce accurate reports on pending requests or tickets as needed.
Key Skills and Qualifications:
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Able to work under minimal supervision.
  • Familiarity with MS product and process knowledge is a plus.
  • Demonstrates ability to interact with diverse stakeholders.


  • Cape Town, Western Cape, South Africa Recru-it Full time

    Our company, Recru-it, is seeking a highly skilled Junior IT Support Specialist to join our team in Cape Town. As a Junior IT Support Specialist, you will be responsible for providing top-notch technical assistance to our clients, troubleshooting hardware and software issues, and ensuring that all IT systems are running smoothly.About the Role:This full-time...

  • IT Support Specialist

    2 weeks ago


    Cape Town, Western Cape, South Africa Datafin It Recruitment Full time

    About This RoleDatafin IT Recruitment is seeking a highly skilled IT Support Specialist to join our dynamic team in providing exceptional technical support to our clients. The ideal candidate will possess strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.Key Responsibilities:Provide first- and second-line...


  • Cape Town, Western Cape, South Africa CA Support Full time

    **Job Description:** As a Financial Statement Specialist at CA Support, you will play a critical role in ensuring the accuracy and completeness of our clients' financial statements.Your key responsibilities will include:Preparing annual financial statements for clientsPerforming audits and ensuring compliance with relevant regulationsProviding expert advice...


  • Cape Town, Western Cape, South Africa Sabenza IT Recruitment Full time

    Job DescriptionSabenza IT Recruitment is seeking a Global SAP Support Specialist to join our team.The successful candidate will have a strong background in SAP SD, including experience in global projects and a minimum of 10 years in a SAP support environment.Key Responsibilities:Provide technical support for all client products.Liaise with experienced...


  • Cape Town, Western Cape, South Africa Datafin IT Recruitment Full time

    Job OverviewA solutions-driven IT professional is required to join our team as a Technical Support Specialist. In this role, you will be responsible for providing high-quality technical support to our employees across the globe.Key Responsibilities:• Provide first, second- and third-line technical support to multiple teams across different locations,...


  • Cape Town, Western Cape, South Africa Communicate IT Full time

    At Communicate IT, we are seeking an experienced Information Technology Support Specialist to join our team in Cape Town.Job OverviewThis role involves providing technical support for our clients, ensuring timely resolution of escalated issues through thorough root cause analysis. You will also be responsible for handling internal change requests, ensuring...


  • Cape Town, Western Cape, South Africa CA Support Full time

    CA Support is looking for an experienced Lead Building Services Specialist to join our team.This role requires a professional with expertise in preparing construction documentation for complex projects and a deep understanding of building technologies.As Lead Building Services Specialist, you will be responsible for ensuring compliance with legal and ethical...


  • Cape Town, Western Cape, South Africa It Ridge Technologies Full time

    We're seeking a Technical Support Specialist to join It Ridge Technologies' team. As a key member of our IT department, you'll play a vital role in delivering exceptional customer support and resolving technical issues promptly and professionally.Key ResponsibilitiesCustomer Engagement: Respond to incoming service desk tickets, emails, and calls in a timely...


  • Cape Town, Western Cape, South Africa Datafin IT Recruitment Full time

    At Datafin IT Recruitment, we're looking for a skilled Software Support Specialist to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer service by providing timely and effective resolutions to customer inquiries.Job OverviewThis is an exciting opportunity to work with a leading player in CRM and...


  • Cape Town, Western Cape, South Africa Qe Services It Recruitment Full time

    Job DescriptionWe are seeking an experienced Product Support Specialist to join our team on a permanent basis. The ideal candidate will have at least 2 years of experience in scripting, administering Microsoft SQL Express, SQL Server, and SQL.The successful candidate will support bespoke software products, both remotely and onsite, and liaise with customers...


  • Cape Town, Western Cape, South Africa Communicate IT Full time

    About the RoleWe are seeking an experienced Technical Support Specialist to join our team in Northern Suburbs, Cape Town. This is a unique opportunity to work with a leading Payment Services Provider in Southern Africa.Key ResponsibilitiesThe successful candidate will be responsible for:Providing technical support and resolving escalated issuesPerforming 3rd...

  • IT Support Specialist

    8 hours ago


    Cape Town, Western Cape, South Africa Communicate IT Full time

    At Communicate IT, we're seeking a highly skilled Senior Support Analyst to join our team in Cape Town. As a key member of our technical support team, you will play a vital role in resolving complex issues and providing top-notch service to our clients.About the RoleThis exciting opportunity will see you working closely with our technical teams to identify...


  • Cape Town, Western Cape, South Africa Communicate IT Full time

    Job OverviewWe are seeking a highly skilled IT Support Engineer to join our team in the Northern Suburbs of Cape Town. As an IT Support Engineer, you will be responsible for providing top-notch technical support and assistance to our clients.Duties & ResponsibilitiesThe ideal candidate will have a strong background in computer systems, software applications,...


  • Cape Town, Western Cape, South Africa Mascotte | Client & Operations Support for Vets Full time

    We are seeking a skilled Client Support Specialist to join our team in the veterinary sector. As a key member of our support staff, you will play a critical role in delivering exceptional client experiences and supporting veterinary practices behind the scenes.Key Responsibilities:Care Coordination: Provide personalized support to pet owners, addressing...


  • Cape Town, Western Cape, South Africa Aquarius Specialist Recruitment Full time

    We are seeking a highly motivated and experienced Investment Specialist to join our team at Aquarius Specialist Recruitment. This role offers the opportunity to work on exciting projects, develop your skills, and contribute to the success of our organisation.Key Tasks:Provide expert investment advice and support to clients and prospects.Collaborate with...


  • Cape Town, Western Cape, South Africa Aquarius Specialist Recruitment Full time

    Job Title: Operations AnalystJob Summary: We are seeking an experienced Operations Analyst to join our team at Aquarius Specialist Recruitment. The successful candidate will be responsible for model portfolio implementation, client service support, and building strong working relationships with clients and service providers.The key features of the role...


  • Cape Town, Western Cape, South Africa Recru-it Full time

    About the Role: Recru-it is seeking a highly skilled and customer-focused 1st Line Engineer to join our IT support team. As a key member of our team, you will be responsible for providing exceptional technical support to our customers, ensuring timely resolution of issues, and maintaining accurate records of all interactions.">About You: To be successful in...


  • Cape Town, Western Cape, South Africa IT Empowerment Consulting Full time

    We are seeking a skilled IT Field Technician to join our team at IT Empowerment Consulting. This role will involve troubleshooting, desktop support, installations, and asset management.Key Responsibilities:Troubleshoot and resolve technical issues in a timely mannerProvide excellent desktop support services to clientsInstall and configure computer systems...


  • Cape Town, Western Cape, South Africa Qe Services It Recruitment Full time

    About the RoleThis is an exciting opportunity for a Product Specialist to join our team. As a Product Support Specialist, you will play a crucial role in supporting our clients in the agricultural industry.Your key responsibilities will include:Supporting bespoke software solutions both onsite and remotelyLiaising with other internal stakeholders/departments...

  • IT Specialist

    2 weeks ago


    Cape Town, Western Cape, South Africa Network IT Full time

    Job DescriptionWe are seeking a highly skilled IT Specialist to join our team at Network IT. As an IT Specialist, you will play a critical role in ensuring the smooth operation and optimization of our shop floor control system and various local/global applications within our manufacturing and distribution facility.Your primary responsibilities will...