Client Support Specialist

1 day ago


Cape Town, Western Cape, South Africa Mascotte | Client & Operations Support for Vets Full time

We are seeking a skilled Client Support Specialist to join our team in the veterinary sector. As a key member of our support staff, you will play a critical role in delivering exceptional client experiences and supporting veterinary practices behind the scenes.

Key Responsibilities:

  • Care Coordination: Provide personalized support to pet owners, addressing their needs and concerns in a friendly and empathetic manner.
  • Communication and Documentation: Maintain accurate records, handle incoming calls, emails, and messages, and provide clear explanations of fees and charges.
  • Appointment Management: Schedule, reschedule, and confirm appointments according to each clinic's specific protocols, ensuring seamless integration with their systems.
  • Technical Proficiency: Familiarity with veterinary practice management software and other customer support tools is required, along with comfort navigating multiple platforms and digital communication channels.

This opportunity is perfect for individuals who excel in providing top-notch customer service, possess excellent communication skills, and have experience working in a fast-paced environment.

Mascotte is a rapidly growing company that empowers professionals to make a meaningful difference in the lives of pets and their families.



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