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Betway Premium Team Lead Position

1 week ago

Johannesburg, Gauteng, South Africa Betway Group Full time

About the Role

The Betway Premium Team Lead is responsible for leading a team of Relationship Managers to deliver exceptional customer experiences. This involves working closely with the Manager to develop and implement customer experience strategies, coaching and developing the team, and ensuring that customer feedback is used to drive continuous improvement.

You will also be responsible for monitoring and handling internal query escalations via CRM, identifying trends and process gaps that may negatively impact customer experience, and collaborating with other teams to ensure seamless delivery of services.

This is an exciting opportunity to join a dynamic team and contribute to the success of Betway Group.