Microsoft 365 Technical Support Specialist

3 days ago


Randburg, Gauteng, South Africa Upwork Full time
Job Description

We are seeking a highly skilled Microsoft 365 Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical expertise to our clients.

Your primary focus will be on assisting customers with Microsoft 365 products and services, specifically Copilot. You will need to have in-depth knowledge of M365 technologies, including Exchange, SharePoint, Teams, DNS, PowerShell, and Copilot.

In this role, you will also be required to identify customer needs and provide personalized solutions to improve their productivity and collaboration. Strong communication and interpersonal skills are essential for success in this position.

Key Responsibilities:

  • Provide top-notch customer service and technical support via phone, email, or chat
  • Assist customers with troubleshooting and resolving technical issues related to Microsoft 365 and Copilot
  • Develop and maintain relationships with customers to understand their business needs and goals
  • Stay up-to-date with the latest updates and enhancements to Microsoft 365 and Copilot

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • Minimum 3 years of experience in technical support or a related field
  • Strong knowledge of Microsoft 365 technologies, including Exchange, SharePoint, Teams, DNS, PowerShell, and Copilot
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

What We Offer:

  • A competitive salary and benefits package
  • The opportunity to work with a dynamic and growing company
  • Professional development and growth opportunities


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