Senior Technical Support Specialist

4 days ago


Randburg, Gauteng, South Africa Upwork Full time

Job Overview:

We are looking for a talented Senior Technical Support Specialist to join our team. In this role, you will be responsible for providing technical support and assistance to customers using Microsoft 365 products.

Key Responsibilities:

  1. Review feedback provided about new products and identify the type of insights gathered on Teams channels.
  2. Track insights and identify bugs related to Microsoft 365 products.
  3. Help create readiness guidelines and Q&As for customers using new Microsoft 365 products.
  4. Work with customers to resolve technical issues and provide guidance on Microsoft 365 product usage.

To succeed in this role, you will need at least 2 years of experience in Microsoft 365 administration, consultancy, migration, or technical support.

You should have a solid general understanding of Microsoft 365 workloads and be specialized (deep dive) in at least one of the following workloads: Exchange Online, SharePoint Online, Teams, Viva, or Clipchamp.

Key Skills:
  • At least 2 years of experience in Microsoft 365 administration, consultancy, migration, or technical support.
  • Solid general understanding of Microsoft 365 workloads.
  • Specialized (deep dive) knowledge in at least one of the following workloads: Exchange Online, SharePoint Online, Teams, Viva, or Clipchamp.
  • Excellent communication and interpersonal skills.


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