Senior Business Analyst

1 month ago


Cape Town, Western Cape, South Africa DLK Group (PTY) Ltd Full time
Senior Business Analyst

We are seeking a highly skilled Senior Business Analyst to drive business process improvement and IT service management excellence within our organization. As a key member of our team, you will be responsible for analyzing and modeling business requirements, translating them into technical specifications that support our organizational goals.

Key Responsibilities
  • Collaborate with stakeholders to gather, analyze, and document business requirements.
  • Model business processes and workflows to identify opportunities for improvement and optimization.
  • Translate business requirements into detailed systems design and technical specifications that guide development efforts.
  • Work closely with development and technical teams to ensure that solutions align with business objectives.
  • Develop and maintain comprehensive process documentation, including business process models, use cases, and implementation plans.
  • Ensure all documentation is clear, concise, and accessible to both technical and non-technical audiences.
  • Create implementation plans that outline the necessary steps, resources, and timelines for successful project execution.
  • Collaborate with project managers to support project planning, risk assessment, and mitigation strategies.
  • Design and implement reporting frameworks to measure the performance of ITSM processes and systems.
  • Analyze data and generate reports to provide insights into process efficiency and effectiveness, supporting informed decision-making.
  • Effectively communicate findings and recommendations to both senior management and junior staff, tailoring messages to the audience's technical proficiency.
  • Facilitate workshops and meetings to gather feedback and ensure alignment on project goals and deliverables.
  • Stay informed about industry trends and best practices in ITIL and ITSM, applying this knowledge to improve processes.
  • Identify and advocate for process improvements, ensuring the organization remains competitive and efficient.
Requirements
  • National Diploma in IT or equivalent (mandatory).
  • ITIL Intermediate Certification (mandatory).
  • Project Management Certification (PMP, PRINCE2, or equivalent preferred).
Experience
  • 8+ years of relevant experience in business analysis, particularly within ITSM environments.
  • Proven track record of translating business requirements into technical specifications and process documentation.
Technical Skills
  • Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy) and project management software.
  • Proficient in data analysis and reporting tools (e.g., Excel, Power BI).


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