Zendesk Efficiency Specialist
4 weeks ago
At ABC Worldwide, we're looking for a highly skilled Zendesk Efficiency Specialist to join our team. In this exciting role, you'll be responsible for optimizing and managing the Zendesk platform to enhance customer experience and streamline contact processes.
The ideal candidate will have a strong background in workflow and CRM systems, with a minimum of 12 months of experience working with Zendesk or similar customer support platforms. Proficiency in administering the Zendesk platform, including workflows, automations, and reporting functionalities, is essential. Experience in setting up and managing communication channels, such as voice, SMS, and chat, is also highly desirable.
We're looking for someone with strong personal time management skills and the ability to multitask, as well as a Bachelor's degree or Diploma in Computer Science, Information Technology, or a related field. If you have retail experience with premium brands, that's a bonus
As a Zendesk Efficiency Specialist, you'll be responsible for managing and optimizing Zendesk routing to enhance customer experience and streamline contact processes. You'll also liaise with the Zendesk account team and client technology team to meet service level requirements and review management information to identify issues and coordinate resolutions with Zendesk.
We offer a competitive salary of approximately $60,000 - $80,000 per year, depending on experience, and a range of benefits, including health insurance, paid time off, and professional development opportunities. If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we'd love to hear from you
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Zendesk Support Operations Specialist
3 weeks ago
Cape Town, Western Cape, South Africa Red Ember Recruitment (PTY) Ltd Full timeJob Title: Zendesk Support Operations SpecialistRed Ember Recruitment (PTY) Ltd is seeking a Zendesk Support Operations Specialist to support the ongoing management of Zendesk at one of our clients for a luxury retail campaign. The ideal candidate will have experience in managing and optimizing workflow and CRM systems, particularly in setting up and...
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Zendesk Support Specialist
1 month ago
Cape Town, Western Cape, South Africa Red Ember Recruitment (PTY) Ltd Full timeJob Title: Zendesk Support AdministratorRed Ember Recruitment is seeking a highly skilled Zendesk Support Administrator to join our team. As a key member of our client's campaign, you will be responsible for managing and optimizing their Zendesk platform to enhance customer experience and streamline contact routing.Key Responsibilities:Manage and optimize...
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Zendesk Support Specialist
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Cape Town, Western Cape, South Africa Black Pen Recruitment Full timeJob OverviewWe are seeking a skilled Zendesk Support Administrator to join our team at Black Pen Recruitment. As a key member of our client's team, you will be responsible for managing and optimizing Zendesk routing to enhance customer experience and streamline contact routing.Key ResponsibilitiesAdminister Zendesk platform, including workflows, automations,...
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Zendesk Support Specialist
3 weeks ago
Cape Town, Western Cape, South Africa Red Ember Recruitment (PTY) Ltd Full timeJob DescriptionRed Ember Recruitment is seeking a skilled Zendesk Support Administrator to manage and improve the client's chosen CRM workflow and contact management system. This role will support the ongoing management of Zendesk and identify opportunities for improvement to optimize the campaign. Key Responsibilities:• Manage and optimize Zendesk...
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Zendesk Support Administrator
1 month ago
Cape Town, Western Cape, South Africa ABC Worldwide Full timeJob SummaryThe Zendesk Support Administrator role is focused on managing and optimizing the CRM workflow and contact management system, Zendesk, for a luxury retail campaign. This position supports the ongoing management of Zendesk and works towards improvements that enhance the campaign's overall efficiency. The administrator will continuously seek...
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Zendesk Administrator with PowerBI Expertise
3 weeks ago
Cape Town, Western Cape, South Africa Surgo PTY Ltd Full timeWe are seeking a talented Zendesk Administrator with hands-on experience in setting up and configuring Zendesk from scratch, including workflows, automations, triggers, and custom fields. Additionally, the ideal candidate will have expertise in integrating Zendesk data with PowerBI for seamless reporting and data visualization.Key Responsibilities:Set up and...
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Cape Town, Western Cape, South Africa Surgo PTY Ltd Full timeWe are seeking a highly skilled Zendesk Administrator with expertise in setting up and configuring Zendesk from scratch, including workflows, automations, triggers, and custom fields. The ideal candidate will have a strong understanding of Zendesk's reporting capabilities and hands-on experience with PowerBI, including report creation, data visualization,...
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Zendesk Customer Support Operations Specialist
3 weeks ago
Cape Town, Western Cape, South Africa Black Pen Recruitment Full timeJob OverviewWe are seeking an experienced Zendesk Support Administrator to manage and optimize our client's Zendesk platform. The ideal candidate will have a strong background in workflow and CRM systems, particularly in setting up and managing communication channels.Key ResponsibilitiesManage and optimize Zendesk routing to enhance customer experience and...
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Zendesk Support Operations Manager
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Cape Town, Western Cape, South Africa ABC Worldwide Full timeAbout the RoleAt ABC Worldwide, we're seeking an experienced Zendesk Support Administrator to manage and optimize our customer support workflow. This pivotal role plays a crucial part in ensuring seamless customer interactions across all communication channels.Key Responsibilities:Zendesk Optimization: Develop and implement efficient routing strategies to...
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Customer Support Specialist
4 weeks ago
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Customer Support Specialist
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Customer Support Optimization Specialist
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Cape Town, Western Cape, South Africa abc Full timeCompany Overviewabc is a dynamic organization dedicated to delivering exceptional customer experiences. We are seeking a highly skilled Customer Support Optimization Specialist to join our team and drive improvements in our Zendesk platform.About the RoleWe are looking for a proactive and self-motivated individual with a strong background in workflow...
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Support Operations Specialist
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Cape Town, Western Cape, South Africa abc Full timeAbout This RoleWe are seeking a highly skilled Support Operations Specialist to join our team at ABC. The ideal candidate will have experience in managing workflow and CRM systems, particularly in setting up and managing communication channels.Key Responsibilities:Manage and optimize Zendesk routing to enhance customer experience and streamline contact...
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Customer Support Specialist
1 month ago
Cape Town, Western Cape, South Africa abc Full timeThis role will play a critical part in the ongoing management of Zendesk for the campaign, ensuring the platform is optimized and operating in the most efficient way possible. We will also look at continuous improvement opportunities across the account (e.g. through Zendesk) and more broadly in terms of their overall processes and customer journeys and the...
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Customer Support Specialist
1 month ago
Cape Town, Western Cape, South Africa HR Studio Full timeWe're seeking a dedicated professional to fill the role of Customer Support Specialist at HR Studio. This position is crucial in ensuring our users, tenants, and landlord clients receive exceptional support and success in using our solutions.The ideal candidate will be responsible for:Customer Support:Providing timely and effective support to customers via...
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Energy Efficiency Specialist
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Cape Town, Western Cape, South Africa Curiska (Pty) Ltd Full timeEnergy Efficiency Specialist Role OverviewCuriska (Pty) Ltd is seeking a skilled Energy Efficiency Specialist to join our dynamic sustainability team. As a key member of our team, you will be responsible for managing client relationships, overseeing project coordination, and providing education and support to clients.Key Responsibilities:Client Relationship...
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Financial Efficiency Specialist
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Cape Town, Western Cape, South Africa Network Recruitment Full timeJob OverviewNetwork Recruitment is seeking a highly skilled Financial Efficiency Specialist to join their team.Job DescriptionAs a key member of our team, the Financial Efficiency Specialist will be responsible for optimizing costs and driving financial efficiency across the manufacturing sector.Key ResponsibilitiesConduct comprehensive financial analysis to...
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Customer Support Specialist
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Cape Town, Western Cape, South Africa HR Studio Ltd Full timeOverview">We are seeking a dedicated and skilled Customer Support Specialist to join our team at HR Studio Ltd. This role is crucial in ensuring our users, tenants, and landlord clients receive unparalleled support and success in using our solutions.">Salary">The estimated salary for this position is $60,000 - $80,000 per annum, depending on experience.">Job...
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