Zendesk Efficiency Specialist

4 weeks ago


Cape Town, Western Cape, South Africa ABC Worldwide Full time

At ABC Worldwide, we're looking for a highly skilled Zendesk Efficiency Specialist to join our team. In this exciting role, you'll be responsible for optimizing and managing the Zendesk platform to enhance customer experience and streamline contact processes.

The ideal candidate will have a strong background in workflow and CRM systems, with a minimum of 12 months of experience working with Zendesk or similar customer support platforms. Proficiency in administering the Zendesk platform, including workflows, automations, and reporting functionalities, is essential. Experience in setting up and managing communication channels, such as voice, SMS, and chat, is also highly desirable.

We're looking for someone with strong personal time management skills and the ability to multitask, as well as a Bachelor's degree or Diploma in Computer Science, Information Technology, or a related field. If you have retail experience with premium brands, that's a bonus

As a Zendesk Efficiency Specialist, you'll be responsible for managing and optimizing Zendesk routing to enhance customer experience and streamline contact processes. You'll also liaise with the Zendesk account team and client technology team to meet service level requirements and review management information to identify issues and coordinate resolutions with Zendesk.

We offer a competitive salary of approximately $60,000 - $80,000 per year, depending on experience, and a range of benefits, including health insurance, paid time off, and professional development opportunities. If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we'd love to hear from you



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