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Client Service Strategist

2 weeks ago

Johannesburg, Gauteng, South Africa NedBank Full time
Client Service Strategist Job Description

We are seeking a highly skilled client service strategist to join our NedBank team. As a key member of the Client Services and Digital division, you will be responsible for driving operational excellence, transformation, and strategic support across the business.

Key Responsibilities
  1. Develop and implement strategies to improve client service delivery and overall business performance.
  2. Collaborate with digital teams and CIB executives to prioritize demand, staff, and manage cross-functional teams supporting transformation.
  3. Provide process and system transformation management, strategy development, and reporting.
Essential Qualifications
  • Matric / Grade 12 / National Senior Certificate
  • Professional Qualifications/Honour's Degree
Preferred Qualification
  • Masters in relevant field e.g. Business Administration/Data Science
Minimum Experience Level
  • 5 - 10 years' experience in managing complex businesses and/or;
  • 5 - 7 years in service operations or related
Technical / Professional Knowledge
  • Employee engagement methodologies
  • Financial Accounting Principles
  • Governance, Risk and Controls
  • Leadership development
  • Organisational behaviour theory
  • Principles of project management
  • Relevant regulatory knowledge
  • Strategic HR planning principles
  • Client Service Management
  • Leadership Skills
  • Performance and talent management
  • Cluster Specific Operational Knowledge