Site Operations Manager

2 weeks ago


Durban, KwaZulu-Natal, South Africa Stratogo Full time

About Stratogo

We are a forward-thinking company seeking an experienced professional to join our team as a Site Operations Manager.

Salary Range: R600,000 - R800,000 per annum, depending on experience

Job Description

The Site Operations Manager will be responsible for overseeing the daily operations of our site in Pinetown, Durban. This includes managing client relationships, effective associate recruitment, and maintaining compliance with statutory and legislative requirements.

Key Responsibilities:

  • Client Service: Ensure clients receive high-quality services according to agreed-upon service level agreements.
  • Associate Recruitment: Effectively recruit associates to meet client requirements.
  • Risk Management: Manage legal and financial risks through adherence to statutory and legislative compliance.
  • Associate Database Maintenance: Maintain an updated associate database with details of suitably competent associates.
  • Induction and Training: Ensure associates understand and comply with client rules and regulations.
  • Health & Safety: Ensure workplace health and safety compliance and follow IOD procedures when required.
  • Record Keeping: Maintain accurate records of invoices and associate files.
  • Attendance Monitoring: Record daily attendance and absenteeism timesheets and status.
  • Internal Procedural Compliance: Participate in inter-departmental procedures to ensure accurate and timely associate earnings payments and client invoicing.
  • Organisational Development: Communicate new and existing client growth requirements to the business line manager.
  • Teamwork: Build and maintain relationships with clients, associates, and colleagues to contribute to quality service delivery.

KPIs:

  • Effective associate recruitment and increase in headcount (market share per client)
  • Build and maintain client relationships
  • Management of associates and reporting
  • Cost-to-serve client management (maintain margins)
  • Aggregation of correct payroll administration documentation for payroll processing
  • Daily operations and organisational compliance management

Required Competency:

  • Professional manner
  • Positive attitude
  • Empathy
  • Good communication skills at all levels
  • Knowledge of company recruitment and internal administration processes
  • Attention to detail/accuracy
  • Self-motivated
  • High level of energy
  • Ability to work under pressure
  • Deadline-driven
  • Working knowledge of BCOE, WCA/IOD, Health & Safety, Benefits, and Bargaining Councils/LRA


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