Client Relations Expert

1 week ago


East London, Eastern Cape, South Africa Global Policy Ltd Full time

At Global Policy Ltd., we are committed to delivering exceptional service to our clients. As a Customer Service Assistant, you will play a vital role in achieving this goal.

Key Performance Indicators (KPIs):
  1. Client Satisfaction: Achieve high levels of client satisfaction through effective issue resolution and proactive engagement.
  2. First Call Resolution: Resolve client issues on the first call or contact whenever possible.
  3. Knowledge Retention: Develop and maintain a thorough understanding of our products and services to provide accurate information to clients.

We offer a supportive and experienced leadership team, quarterly team building activities and events, and a comprehensive benefits package.



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