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Senior Operations Manager

2 months ago

Pretoria, Gauteng, South Africa Numeral XII (Pty) Ltd. Full time

At Numeral XII (Pty) Ltd., we are seeking a highly skilled and experienced Senior Operations Manager to join our team.

Key Responsibilities:

  • Leadership: Manage and motivate a team of administration professionals to ensure the efficient operation of our organization.
  • Process Improvement: Design, implement, and monitor workflow processes to optimize administrative procedures and ensure timely completion of tasks.
  • Query Resolution: Respond to queries from providers and escalate issues as necessary.
  • Escalation Management: Manage and resolve escalations in a timely and professional manner.
  • Commission Alignment: Coordinate with sales and commission teams to ensure accurate payment tracking and resolution of related queries.
  • Compliance: Develop and maintain compliance processes to ensure regulatory adherence.
  • Task Management: Create and manage task types, policies, and CRM checks to ensure effective administration.

Requirements:

  • Education: Bachelor's degree in business administration, management, or a related field.
  • Experience: Minimum 3 years' experience in administration management, with a proven track record of leadership and process improvement.
  • Skills: Exceptional leadership, time, task, and resource management skills, as well as strong problem-solving, critical thinking, coaching, interpersonal, and verbal and written communication skills.

About Us:

Numeral XII (Pty) Ltd. is a dynamic organization seeking talented individuals to join our team. If you are a motivated and experienced professional looking for a challenging role, please submit your application.