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Coffee Equipment Specialist

2 months ago

Johannesburg, Gauteng, South Africa The Legends Agency Full time
Job Summary

We are seeking a skilled Coffee Technician to join our team at The Legends Agency. As a Coffee Technician, you will be responsible for ensuring the smooth operation of our coffee equipment and providing exceptional customer service.

Key Responsibilities
  • General Duties:
    • Conduct regular tool checks and maintain a high level of organization to prevent tool loss.
    • Perform tasks as instructed by the National Coffee Manager and provide operational assistance to customers.
    • Ensure a professional image by maintaining a clean and well-groomed appearance and vehicle.
    • Promote company ethics and values at all times.
    • Communicate effectively with management and customers to ensure a smooth experience.
  • Technical & On-Site Duties:
    • Repair faulty equipment and perform intermediate to advanced fault finding on mechanical, electrical, hydraulic, and software-related issues.
    • Test equipment to ensure it meets mechanical, aesthetic, and functional standards.
    • Calibrate and program equipment to produce high-quality coffee products.
    • Install and test beverage equipment before leaving the customer's site.
    • Uplift and transport equipment as needed.
    • Communicate effectively with management and customers to resolve equipment issues.
    • Escalate any problems or issues to the Technical Support Manager immediately.
    • Seek assistance from internal specialists when necessary to resolve equipment issues.
    • Perform preventative checks and repairs on equipment to prevent downtime.
Requirements

To be successful in this role, you will need to have excellent technical skills, a strong attention to detail, and excellent communication skills. You will also need to be able to work independently and as part of a team.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.