Bespoke Travel Advisor

7 days ago


Pretoria, Gauteng, South Africa Cullinan Holdings Full time

We are seeking a Bespoke Travel Advisor to join our team at Pentravel, a division of Cullinan Holdings. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and ensuring that our clients' needs are met.

Job Summary

In this role, you will be working closely with customers to understand their travel preferences and create personalized itineraries. You will also be expected to build strong relationships with clients, design and sell customized travel packages, and provide recommendations on travel destinations.

Key Responsibilities
  • Develop and maintain strong relationships with clients to ensure repeat business and referrals
  • Design and sell customized travel itineraries that meet client preferences, budgets, and needs
  • Provide expert advice on travel destinations, including visa requirements and travel insurance
  • Maximize sales opportunities through upselling and cross-selling
  • Maintain accurate records and client details using the company's operational systems
  • Manage customer complaints and queries in an efficient and professional manner
Requirements
  • Minimum 1 year's experience in a sales and target-driven role
  • Excellent communication skills, both written and verbal
  • Strong sales and customer service skills
  • Ability to work well under pressure and to tight deadlines
  • Proficient in the use of reservation systems, such as Amadeus
  • Passion for travel and knowledge of popular travel destinations
  • Availability to work weekends and public holidays on a roster basis


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