Travel Advisors for Retail
1 day ago
At Cullinan Holdings Limited, we are seeking a team of skilled and motivated Travel Advisors to join our retail division in Johannesburg. As a key member of our team, you will be responsible for providing exceptional travel advice and guidance to our customers, ensuring their holiday dreams become a reality.
About the Role:
- We are looking for experienced professionals with a passion for travel and a customer-centric approach.
- You will be responsible for offering professional travel advice and providing accurate quotations to customers, discussing their requirements and needs.
- Success in this role requires achieving personal sales targets by actively closing the sale and converting quotations to bookings.
- Maintaining high levels of quality and productivity is essential, managing workload and meeting deadlines to ensure seamless booking administration processes.
Key Responsibilities:
- Offering world-class service, developing a culture that strives to exceed expectations, and delivering a 'wow' experience to our customers.
- Maintaining thorough working knowledge of the reservations process from input to output.
- Effectively managing booking administration processes, including planning and preparation of cost itineraries, making flight, accommodation, and related bookings, actioning amendments and cancellations, and adhering to payment processes.
- Ensuring processes are followed to reduce errors and losses, taking pride in your quality of work.
Requirements:
- Travel and Tourism Certificate
- Proficient on a GDS, Amadeus preferred
- Excellent numeracy and literacy skills
- 3-5 years of travel industry experience in a retail or tour operator environment with a proven record of reaching sales targets
- Practical experience with compiling travel packages and creating costings
- Able to work flexible hours (shift work)
- Working knowledge of Microsoft Word, Excel, and Outlook
- Good geographical knowledge
- Effective communication skills (effective written and verbal communication)
Benefits:
- You will be working within a fast-paced environment with a team of dedicated individuals who put the satisfaction and safety of our customers at the heart of all they do.
- Pleenty of leads, so no need for cold-calling.
- Unlimited learning and growth potential.
- Basic salary plus lucrative sales commission.
- Travel opportunities upon reaching and exceeding your targets.
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