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Business Operations Manager

1 week ago

Johannesburg, Gauteng, South Africa FNZ (UK) Ltd Full time

About Us

Our Mission

At FNZ, we are dedicated to delivering exceptional customer experiences and driving business growth through operational excellence. We believe that every interaction with our customers and colleagues should be seamless, efficient, and enjoyable.

We created our growth platform to address the complexity that holds firms back. Our end-to-end solution integrates modern technology with business and investment operations, all within a regulated financial institution.

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA). Together with our customers, we help over 20 million people from all wealth segments to invest in their future.

Job Summary

The Chief Operating Officer is a critical member of our leadership team, responsible for driving operational excellence and identifying opportunities for improvement. This role requires a seasoned leader who can collaborate with cross-functional teams, build strong relationships with stakeholders, and drive business growth and profitability.

Key Responsibilities

  • Develop and implement operational strategies to drive business growth and profitability;
  • Oversee the delivery of high-quality services to our customers, ensuring timely and efficient resolution of issues;
  • Collaborate with cross-functional teams to identify and implement process improvements;
  • Monitor and report on key performance indicators, providing insights for business decision-making;
  • Build and maintain strong relationships with customers, colleagues, and partners to ensure seamless communication and collaboration.

Requirements

  • Proven track record of success in a senior leadership role, preferably in the financial services industry;
  • Strong business acumen, with excellent analytical, problem-solving, and decision-making skills;
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders;
  • Ability to lead and motivate high-performing teams, with a focus on employee development and engagement;
  • Passion for innovation, continuous learning, and customer-centricity.