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Customer Service Representative

2 months ago

Cape Town, Western Cape, South Africa Surgo PTY Ltd Full time
Job Description

Job Title: Spanish Customer Service Representative

Job Summary:

We are seeking a highly motivated and customer-focused Spanish Language Customer Service Specialist to join our team at Surgo PTY Ltd. as a Seasonal Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring that all customer interactions are handled in a professional and timely manner.

Key Responsibilities:

  • Provide outstanding customer service to clients via phone, email, and other communication channels.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Work collaboratively with the customer service team to achieve sales and customer satisfaction goals.
  • Develop and maintain a thorough understanding of our products and services to effectively communicate with customers.
  • Stay up-to-date on industry trends and competitor activity to provide informed insights to the team.
  • Participate in ongoing training and development to improve customer service skills and product knowledge.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with multiple priorities and deadlines.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Fluency in Spanish language required.

Working Hours: 10am-7pm/11am -8pm

Salary: Market Related depending on experience and skill set