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Customer Support Coordinator

1 week ago

Bloemfontein, Orange Free State, South Africa DigiCert Full time
About the Role

This position involves engaging with customers and internal stakeholders to ensure seamless communication and execution of our validation process.

The ideal candidate will have excellent written and verbal communication skills, be detail-oriented, and possess a high level of self-motivation and curiosity.

Responsibilities:
  1. Validate and submit incoming application forms to DigiCert's technical department
  2. Engage with customers and internal stakeholders via various communication channels
  3. Research customer organizations and verify contact details online
  4. Document and alert managers of customer-call trends
  5. Execute DigiCert's validation process according to internal documentation
  6. Analyze validation test-data to determine whether systems or processes meet our validation criteria
  7. Coordinate validation testing with affected departments and team members
  8. Gather customer requirements to inform product development
  9. Determine validation objectives and standards with internal managers