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Workforce Planning Lead
1 week ago
About Network Recruitment:
We are a leading recruitment agency specializing in finance and audit roles. Our team of experts is dedicated to providing exceptional service and connecting top talent with exciting career opportunities.
Job Description:
We are currently seeking a talented Workforce Planning Lead to join our team. In this role, you will be responsible for overseeing and managing the service delivery of business and support interactions with operational teams and client resource planning teams.
Your Key Responsibilities Will Include:
- Overseeing and managing the service delivery of business and support interactions.
- Providing management information to support effective holiday planning and forecast processes.
- Liaising with operational teams to ensure seamless account sizing and client satisfaction.
- Auditing current practices and benchmarking against industry standards to identify areas for improvement.
- Supporting and developing the skills of the Resource Planning Team.
Requirements:
- 3-4 years' experience in resource or workforce planning, preferably in a BPO or consulting industry environment.
- Advanced MS Excel skills and strong data manipulation experience.
- Ability to challenge and address issues, identifying opportunities for financial growth.
- Excellent verbal and written communication skills, with a focus on building strong relationships with stakeholders.
