Business Process Resolution Expert

3 days ago


Cape Town, Western Cape, South Africa WNS (Holdings) Limited (ADR) Full time

We are seeking a highly skilled Business Process Resolution Expert to join our team at WNS (Holdings) Limited (ADR). In this role, you will be responsible for analyzing and resolving complex business process-related customer queries, working closely with internal teams to ensure seamless issue resolution and customer satisfaction.

About the Role:
  • Deliver expert-level customer service to customers on complex business process-related matters
  • Analyze and resolve complex customer queries in a timely and effective manner
  • Collaborate with internal teams to ensure seamless issue resolution and customer satisfaction

The ideal candidate will possess:

  • Fluency in Arabic and English, with a neutral accent
  • Minimum 6-12 months of customer service experience, preferably in a call center environment
  • Strong analytical and problem-solving skills


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