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Operational Systems Monitor

2 weeks ago


Durban, KwaZulu-Natal, South Africa Fidelity Services Group Full time

At Fidelity Services Group, we are seeking a highly skilled Operational Systems Monitor to oversee the smooth operation of our control room environment. The ideal candidate will be responsible for monitoring systems, equipment, and processes to ensure seamless performance.

  • The selected individual will continuously monitor systems, equipment, and alarms to prevent disruptions and ensure the efficient operation of the facility or service.
  • In the event of an alarm or emergency, the monitor must react promptly, assess and troubleshoot issues as they arise, and follow established protocols for resolution.
  • Maintenance of accurate logs is crucial, as the monitor will provide detailed reports on any issues or irregularities to management and relevant departments.
  • Frequent communication with other operators, supervisors, and external stakeholders is necessary to guarantee smooth coordination and response to operational changes or emergencies.
  • The successful candidate will collect, record, and analyze operational data using software tools and systems to identify trends, inefficiencies, or potential hazards.
  • The role also entails ensuring all operations comply with company policies, safety regulations, and industry standards by following standard operating procedures (SOPs) and emergency protocols when needed.
Requirements
  • A minimum of 2-3 years of experience in a control room or security-related role is required.
  • High School Diploma or equivalent is mandatory; relevant technical certifications or training in control systems, operations, or a related field is preferred.
  • Proficiency in using control room software, monitoring systems, and other relevant tools is essential.
  • The ability to work well under pressure, think critically, and make decisions quickly is vital, especially during emergencies or system failures.