IT Infrastructure Support Manager
18 hours ago
Top Recruitment (Pty) Ltd is seeking an experienced IT Infrastructure Support Manager to lead a team of support services providers.
About the Role:
The position will require you to work at our offices and travel between them. You will be responsible for managing and leading the IT Support service providers, overseeing the resolution of technical issues, ensuring the smooth operation of IT services, and developing and implementing IT support policies and procedures.
Key Responsibilities:
- Manage and lead the IT Support service providers to ensure seamless delivery of IT services.
- Oversee the resolution of technical issues, including hardware and software problems, network connectivity, and security threats.
- Ensure the smooth operation of IT services, including data backup, system maintenance, and infrastructure upgrades.
- Develop and implement IT support policies and procedures to ensure compliance with industry standards.
- Monitor system performance and ensure that all IT systems are running efficiently and effectively.
- Ensure the security and integrity of IT systems, including the protection of sensitive data and the prevention of cyber attacks.
- Prepare and present reports on IT support activities, including metrics on service delivery, issue resolution, and system performance.
- Implement and manage IT support tools and software to improve efficiency and effectiveness.
- Conduct regular performance reviews of IT support service providers to ensure they are meeting expectations.
- Handle escalated IT support issues, including critical incidents and major system failures.
- Plan and execute IT support projects, including infrastructure upgrades, system migrations, and process improvements.
About You:
- You have a Bachelor of Commerce degree in IT or a related field.
- You have 5 years of experience in a similar role, preferably in the FMCG sector.
- You have strong working knowledge of IT support processes and practices, including ITIL framework.
- You have experience with IT support tools and software, including ticketing systems and helpdesk software.
- You have a valid driver's license and own transport.
- You are willing to work after hours in emergencies when required.
What We Offer:
We offer a competitive salary package, which includes a base salary of R1,200,000 per annum, plus benefits and bonuses. The estimated total remuneration is approximately R1,800,000 per annum, depending on individual performance and company goals.
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