IT Infrastructure Support Manager

2 days ago


Umhlanga, KwaZulu-Natal, South Africa Top Recruitment (Pty) Ltd Full time
Job Title: IT Infrastructure Support Manager - Senior IT Leader

 

About Top Recruitment (Pty) Ltd

We are seeking an experienced IT Infrastructure Support Manager to lead our team of support services providers at our Umhlanga Rocks & Amanzimtoti offices.

This is a unique opportunity to join our company and contribute to the smooth operation of our IT systems. If you have what it takes to manage and lead a team, oversee technical issues, and ensure compliance with industry standards, we want to hear from you.

 

Key Responsibilities:
  • Manage and lead the IT Support service providers to achieve optimal performance and customer satisfaction.
  • Oversee the resolution of technical issues in a timely and efficient manner.
  • Ensure the smooth operation of IT services across all departments.
  • Develop and implement IT support policies and procedures to maintain compliance with industry standards.
  • Monitor system performance and identify areas for improvement.
  • Ensure the security and integrity of IT systems by implementing robust security measures.
  • Prepare and present reports on IT support activities to management and stakeholders.
  • Implement and manage IT support tools and software to streamline processes.
  • Conduct regular performance reviews of IT support service providers to ensure they meet performance expectations.
  • Handle escalated IT support issues promptly and professionally.

 

Requirements:
  • A Bachelor's degree in Information Technology or a related field.
  • At least 5 years of experience in a similar role, preferably in the FMCG sector.
  • Strong working knowledge of IT support processes and practices.
  • Experience with IT support tools and software.
  • A valid driver's license and own transportation.
  • Ability to work after hours in emergencies when required.

 

Estimated Salary:

Ranging from R700,000 to R1,200,000 per annum, depending on experience and qualifications.

 



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