IT Infrastructure Support Manager
2 days ago
About Top Recruitment (Pty) Ltd
We are seeking an experienced IT Infrastructure Support Manager to lead our team of support services providers at our Umhlanga Rocks & Amanzimtoti offices.
This is a unique opportunity to join our company and contribute to the smooth operation of our IT systems. If you have what it takes to manage and lead a team, oversee technical issues, and ensure compliance with industry standards, we want to hear from you.
Key Responsibilities:
- Manage and lead the IT Support service providers to achieve optimal performance and customer satisfaction.
- Oversee the resolution of technical issues in a timely and efficient manner.
- Ensure the smooth operation of IT services across all departments.
- Develop and implement IT support policies and procedures to maintain compliance with industry standards.
- Monitor system performance and identify areas for improvement.
- Ensure the security and integrity of IT systems by implementing robust security measures.
- Prepare and present reports on IT support activities to management and stakeholders.
- Implement and manage IT support tools and software to streamline processes.
- Conduct regular performance reviews of IT support service providers to ensure they meet performance expectations.
- Handle escalated IT support issues promptly and professionally.
Requirements:
- A Bachelor's degree in Information Technology or a related field.
- At least 5 years of experience in a similar role, preferably in the FMCG sector.
- Strong working knowledge of IT support processes and practices.
- Experience with IT support tools and software.
- A valid driver's license and own transportation.
- Ability to work after hours in emergencies when required.
Estimated Salary:
Ranging from R700,000 to R1,200,000 per annum, depending on experience and qualifications.
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