Medical Solutions Specialist
4 days ago
Momentum Metropolitan Holdings Limited is committed to delivering sustainable, integrated health solutions that meet the needs of clients in different segments and maximize lifetime client value.
We require a skilled professional to join our team and contribute to our mission of creating value through unique insights on how to achieve specific outcomes by using a defined set of health capabilities.
Job DescriptionTo ensure best practice is followed in providing medical care and treatment, we need an individual who can attain daily KPI of 70 – meet the prescribed number of calls (240 seconds handling time per call).
Responsibilities- Maintain quality customer service.
- Implementation of policies/protocols related to scheme benefits.
- Build and maintain positive relationships with hospitals and providers.
- You will work closely with our case management team to ensure appropriate referrals.
- You will understand how the business operates, what the key issues and risks are that drive business success, and how they impact the commercial viability of potential ventures and the profitability of the Group.
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