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Product Promotion Specialist

3 weeks ago

Johannesburg, Gauteng, South Africa PHILLIP ELECTRONIC SA Full time

Job Summary:

We are looking for a talented Sales and Customer Service Representative to join our team at PHILLIP ELECTRONIC SA. As a key member of our sales team, you will be responsible for promoting new, backlist, and promotional items to our customer base through various communication channels.

Responsibilities:

  • Make regular outbound calls to existing customers to promote new, backlist, and promotional items
  • Reach monthly and annual sales targets by identifying opportunities for sales growth
  • Develop and maintain up-to-date knowledge of new releases and top-sellers
  • Understand customers' needs and identify sales opportunities
  • Provide product information, including price, availability, and key selling points
  • Explain and demonstrate features of products and answer customers' questions
  • Upsell products and recommend alternative products
  • Assist customers with replenishment orders and recommendations
  • Manage returns from customers
  • Expedite the resolution of customer problems and complaints

Requirements:

  • Excellent communication and interpersonal skills
  • Strong product knowledge and understanding of customer needs
  • Ability to work in a fast-paced environment and meet sales targets
  • Highly organized and able to prioritize tasks effectively
  • Degree or equivalent in a relevant field