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Perishable Department Supervisor

1 week ago

Cape Town, Western Cape, South Africa Surgo HR & Training Full time

Company Overview

Surgo (Pty) Ltd is a prominent retail group headquartered in the Western Cape. We have been providing exceptional services in the realm of Fast-Moving Consumer Goods (FMCG) since our establishment.

We operate in emerging markets and consider our customers as part of our extended family. Our commitment is grounded in the principle of delivering on our promises.

Job Purpose

As an experienced Perishables Supervisor, you will be responsible for assisting in creating and maintaining a fully functioning, profitable Perishable Department and promoting excellent customer service and communication.

Responsibilities

  • Stock Management
    • Identify ideal stock levels per product category
    • Determine range per product category
    • Evaluate ordering records per product category in relation to rate of sale
  • Inventory Control
    • Maintain ideal stock levels per category
    • Verify orders and timing of orders
    • Process returns daily
  • Quality Assurance
    • Evaluate all category damages daily and follow up with suppliers/merchandisers
    • Conduct spot checks on stock rotation daily
    • Ensure stock rotation from back-up store and areas
  • Customer Service
    • Use customer suggestions and complaints to guarantee that the needs of the customers are being met
    • Ensure staff adheres to required customer service
  • Performance Monitoring
    • Meet and achieve budgets and targets
    • Assist in the hiring process of Merchandising Staff
    • Induction and training of new staff members
    • Scheduling of the staff, ensuring a standby list is in place in the event of absenteeism

Qualifications

  • Grade 12 (Matric)
  • 2 Years Experience

Benefits

This role offers market-related salary and working hours from Monday to Sunday (shifts).