Quality Management Lead

4 weeks ago


Durban, KwaZulu-Natal, South Africa Tower Group Full time

Job Summary:



We are seeking a Quality Management Lead to join our team at Tower Group. The successful candidate will be responsible for ensuring quality compliance to various standards and company procedures through effective supervision of the Quality department.



About This Role

The Quality Management Lead will be responsible for:




  • Monitoring and implementing internal quality strategies to reduce External Customer Non-Conformances emanating from the Factory
  • Direct Liaison with Customers on NCR concerns in resolving Concerns
  • Maintaining the NCR Testing Section and Store
  • Compiling reports on defects and reporting to the various departments on returned units
  • Ensuring an efficient Engineering Change Management Process relating to Quality
  • Completing and submitting Quality check sheets for approval
  • Developing quality requirements for new or modified equipment and monitoring process
  • Supervising employees, compiling KPI's for all employees, and establishing and managing document storage system and archiving
  • Supporting project briefs, timing plans, and budgets for new projects
  • Defining inputs, activities, and outputs, and ensuring effective and efficient completion of projects


This is a challenging role that requires strong leadership, communication, and problem-solving skills. If you have relevant experience in quality management and are looking for a new challenge, we encourage you to apply.



About Us

Tower Group is a dynamic and innovative company that values excellence and customer satisfaction. We offer competitive salaries, excellent benefits, and opportunities for professional growth and development.



What You'll Need to Succeed

To be considered for this role, you will need:




  • A National Diploma or Degree in the Mechanical field coupled with a Quality qualification
  • At least 5 years' Quality experience in a manufacturing or related environment
  • Thorough knowledge of all legislative and regulatory requirements
  • Excellent report writing skills, assertiveness skills, root cause analysis and problem-solving skills, and attention to detail
  • Ability to communicate and build relationships at all levels of the organisation
  • Highly structured and detail-oriented with the ability to follow tasks through to completion
  • Self-starter with the ability to work unsupervised and manage own time and activities
  • Strong facilitation skills and excellent negotiation skills


Estimated Salary: $80,000 - $120,000 per annum based on experience and qualifications.



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