Audio Visual Equipment Specialist
1 week ago
At LINKFIELDS INNOVATIONS (PTY) LTD, we are seeking a skilled Audio Visual Equipment Specialist to join our team. The successful candidate will be responsible for the installation, maintenance, and support of all Audio-Visual hardware and software.
Key Responsibilities
- Installation, maintenance, and support of all Audio-Visual hardware and software
- Capture and maintain all IT assets in the ICT inventory database and dispatch the IT equipment to the user as per written request
- Install and maintain all Audio-Visual hardware, software, and peripherals
- Liaise with external providers for hardware support
- Setup ad-hoc equipment for events and classes
- Audio Visual equipment fault diagnosis
- Identify common problem areas experienced to recommend corrective action
- Decide whether to send the Audio-Visual equipment to the manufacturer for repair
- Report shortfall in parts inventory to line manager
- Work with vendor support contacts to resolve technical problems with audiovisual equipment and software
- Ensure audiovisual equipment interconnects seamlessly with diverse systems
- Provide user support for the initial training on equipment and software
- Assist users in the use of computer software if requested
- Document instances of hardware failure, repair, install, and removal
- Forward faulty Audio-Visual equipment to the workshop
- Communicate project statuses to the helpdesk
- Coordinate and liaise with the rest of the ICT Team
- Ensuring that user systems are able to communicate to AV systems and that users are adequately trained in the use thereof
- Develop how-to documents, videos on the use of Audio-Visual equipment and software tools
- Monitoring, evaluating, and reporting relevant operational reports as and when required
- Research and implement best practices
- Communicate and consult with relevant stakeholders
Requirements
- National Diploma in Information Communication Technology or related Audio-Visual industry-related certifications
- Extron Control Professional certification or equivalent
- AV Industry-specific certifications (e.g., Extron, etc.)
- Driver's license
- Willingness to work outside of normal working hours
- 6 years of related experience
- Experience with computer systems, LAN, WAN, Wi-Fi configuration, and micro/Linux environment
- Computer skills (MS Office suite)
- Audio-visual equipment installation, maintenance, and management will be an added advantage
- Equipment programming experience will be an added advantage
- Good communication skills
- Good interpersonal skills
- Ability to work within a team
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