EMEA Onboarding Process Lead

4 days ago


Randburg, Gauteng, South Africa NETSTOCK Full time

We are looking for an exceptional leader to oversee customer success in the EMEA region at NETSTOCK.

About the Role:

The ideal candidate will possess strong cross-functional skills, including the ability to work across time zones with key people in each territory to establish a consensus on best practice. They will also need to demonstrate influence skills, coaching abilities, customer communication skills, project management skills, onboarding experience, inventory management knowledge, and behavioral attributes such as integrity, organization and planning, agility, analytical skills, proactivity, communication, and teamwork.

The successful candidate will be accountable for managing and running the UK CS team and will work closely with the L&D program to develop training programs to onboard new team members and improve the skill set of existing staff.

The key responsibilities for this role will include:

  • Ensuring agreed churn targets are achieved
  • Working closely with the Director of Onboarding and Chief Operating Officer to grow, refine, and entrench the Netstock philosophy of customers for life within the territories in the EMEA regions
  • Developing and implementing a standardized process for onboarding customers across the EMEA territories
  • Collaborating with the Customer Success heads of each territory to achieve shared goals
  • Tracking and recording progress against key performance indicators (KPIs)


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